Return and Refund

Your rights are important

At our Shopify store, we take the security and safety of our customers very seriously. We understand that shopping online can be a concern for some, which is why we have implemented the necessary measures to ensure that our customers can shop with confidence and peace of mind.

Our website is fully secured with SSL encryption, which protects all sensitive information entered by our customers, such as their personal and payment details. We do not store any of our customers' payment information on our website, as all payments are processed through our trusted payment partner, Stripe.

Stripe is a leading payment processor that uses the latest technology and security measures to ensure that all transactions are safe and secure. In the unlikely event that a customer does not receive their order, they are protected by Stripe's payment protection policy, which allows them to file a dispute and receive a full refund.

We are committed to providing our customers with the highest level of service and ensuring that they have a safe and secure shopping experience. If you have any questions or concerns about our website or payment process, please do not hesitate to contact us.

Returning after shipping or receiving the order

Once a shipment has been dispatched from our warehouse, we are unable to accept returns or cancellations. Please note that it typically takes 2-3 working days for tracking information to be updated for shipped orders.

Customers are responsible for any shipment losses resulting from repeated delivery attempts by courier personnel due to incorrect information provided during the ordering process (such as an inaccurate phone number or address details). Providing incorrect area, postal codes, or city information may cause shipments to be misrouted to the wrong warehouse, impacting delivery times and paying additional delivery fees based on the shipping company system.

Orders containing products eligible for immediate shipment cannot be canceled after 3 hours from the time of order placement. For orders containing items not immediately available for direct shipping, cancellations are not accepted after 24 hours from the time of order placement.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Orders received without any defects or damages and matching the variant specified in your order cannot be returned to us due to the unavailability of return options for such cases.

We cannot accept refunds or replacements for damages caused by using incorrect power providers other than those specified in the usage manuals accompanying each product. Customers will be held responsible for any resulting damage incurred.In the event that a shipment is received with damage to the outer packaging, the customer should promptly provide comprehensive pictures of the package and retain the packaging slip. This will enable us to facilitate replacement of any defective products, if applicable.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at el3bs7@globaltejarah.llc.